Case Study
Case Study
Case Study 1A Major Travel Agency
This major travel agency offers travelers a wide range of products, from corporate flight, hotel, and rental car reservations to affordable vacation packages in Japan and abroad to travel insurance for children and adults. Over time, this client accumulated too many phone lines as companies kept existing lines after group mergers and consolidation. Mounting communication costs had become a concern. Consultation with Global TaNK enabled this client to narrow down the number of lines needed. The firm also chose a direct connection service that was optimal for their business. As a result, this client saves at least 25% on annual communication costs.
BeforeIssues
Communication costs were spiraling out of control, as existing phone lines were maintained after merger and consolidation of group companies. With a combination of lines from multiple carriers, the firm's phone line system and DID numbers (internal lines) were also confusing. Cutting costs was an urgent priority, but the firm did not know where to begin.
AfterSolution
Analysis of the current line configuration and usage conditions revealed that too many lines were maintained throughout the company. Through consultation, we determined the maximum number of lines needed, eliminated extra lines, and introduced direct connection service. As a result, the firm significantly reduced the number of lines in use and cut communication costs.
BeforeIssues
This client needed to manage communications expenses by division, but each month, they received a high volume of bills from several carriers at different times. Too much time and effort was spent organizing and managing bills, making this situation extremely inefficient.
AfterSolution
Customized call statements are a definite advantage of UltraCall. This client now receives itemizations that identify business units in each division. It is much easier to process bills, and the firm enjoys greater control over communications expenses. Consolidating the charges for most lines on a single UltraCall bill streamlines processing and saves time in accounting.
Case Study 2A U.S.-Based Bank
An American bank, actively investigating crisis management to be prepared for emergencies, was looking into the optimal backup communications system in their business continuity plan. During emergencies, the bank wanted to be able to switch immediately to this system without an interruption in business. Introducing UltraCall dedicated lines enabled the bank to set up its own independent communications network that does not rely on NTT infrastructure, providing a highly reliable network. Additionally, a huge volume of monthly bills has been consolidated, and communication costs have been slashed.
BeforeIssues
Without a backup system, the bank sensed the danger of relying solely on NTT public networks for their communications infrastructure. NTT lines around the bank's Tokyo branches would certainly become congested in an emergency.
AfterSolution
Setting up independent, dedicated lines that do not rely on NTT networks gave the bank a means to switch to data centers and back offices located elsewhere immediately in emergencies.
BeforeIssues
In an environment where five affiliated group companies shared the same PBX and lines, isolating each company's calling data for accounting had proven labor-intensive. Each month, it was always a daunting task to process several hundreds of pages of bills that included calls made from employees' homes and mobile phones.
AfterSolution
On UltraCall customized call statements, divisions and business units using each internal line are identified in the calling data. Importing this data into the bank's own system gives the bank a clear understanding of communications expenses, which are immediately under the bank's control. Moreover, the service supports the bank by providing up-to-date information about internal lines after reshuffling or transfers within the company. And because the charges for most lines were consolidated on a single UltraCall bill, it saves considerable time in accounting.
Case Study 3A European Shipping Company
This client is the world's largest shipping company, based in Europe. In Japan, several business partners of the company are tenants in the shipper's terminal building, sharing the same PBX and phone lines, but it had become difficult to bill each tenant for communications expenses. This prompted the shipping company to introduce UltraCall dedicated lines. Customized call statements were also introduced, enabling accurate bookkeeping of communications expenses for each tenant company.
BeforeIssues
The shipper had been relying on a call accounting system in the PBX to bill tenants for their communications expenses. However, this system was plagued with problems and sometimes failed to log calls. Often, the shipper could not check the volume of traffic. People were growing more uncomfortable with this system, because the charges as calculated did not match the amount actually billed by the carriers.
AfterSolution
Introducing UltraCall dedicated lines and customized call statements gave the shipper itemized bills that identify each tenant company and business unit. This makes accounting much easier and ensures that tenant companies are being billed correctly.
Case Study 4A leading airline group (LCC)
The airline group was preparing a new call center to start supporting domestic flights within Japan. While establishing network infrastructure with a leading telecommunication carrier in Japan, the carrier informed the airline that the services could not be delivered as requested.
BeforeIssues
To integrate the new Japan call center with their global network, the airline group required that TDM calls be converted and delivered as SIP. Three weeks before going on-line, the carrier informed the airline group that TDM services could not be delivered as requested.
AfterSolution
Two weeks before going on-line, the airline group reached out to GlobalTaNK for assistance. Working over several days and evenings, GlobalTaNK was able to work with the airline group to meet their requirements. Taking the TDM services and converting them to SIP, insuring redundancy, and establishing network monitoring. All within schedule.